Our Terms and Conditions of Business
**By using our service you agree to our terms and conditions **
1.0 Initial visit
We may take more time to complete your first clean to get your windows up to the expected standard, we waiver any extra cost for first cleans to regular customers.
1.05 What can I expect
Our pure water cleaning system is very effective at cleaning general dirt from your windows, if you have builders residue (e.g. plaster, concrete and paint etc.) stickers or adhesive, staining/discolouration on windows or frames from chemicals or rust and UV bleaching of frames on your windows, pure water will not be effective at removing these, please notify us when we call to arrange your first clean.
1.1 How often will we visit
We offer the choice of every 4 or 8 weekly visits. We ask for some flexibility on time scales due to rain and other factors of a week either side of the time due.
1.2 Bad Weather
We will always try to not clean your windows in the rain, however we do still work in light rain or short showers. Our promise to you is that the results will still be the same. We also offer rain guarantee that if your windows aren't perfect when we've cleaned in the rain we will come back to sort out any issues completely free of charge.
1.3 Turning us away
We will try to be as reliable as we can for you, but we also appreciate the customer being reliable. We will make time and space in our schedule for you. On the day of the clean it is too late for us to replace your clean with another. We reserve the right if turning our team away at the door or cancelling on the day with our office, to charge you the full price expected and/or cancel any ongoing service with us. We also reserve the right to charge the full price expected if access on the day has not been made available by the customer.
1.4 Ending our services
If for one reason or another you should wish to cancel our services you have the right to do so at any time. This can be done by calling us or by email.
However, we do not offer one off window cleans, by using our services you agree to a minimum of 3 cleans. If cancelling before 3 cleans have taken place the remaining cleans will be payable.
1.5 Complaints procedure
We will always try to provide you with the best possible service every time we clean your windows. If for any reason you are not satisfied with our work, you must contact us within 48 hours of the clean. We will then return the next working day to re clean your windows for free. Please note that complaints made after 48 hours may not be re cleaned. Please note we operate a no refund policy, we will rectify work you are not happy with free of charge provided we are informed within 48 hours of the clean date.
All customer information is kept on a confidential database and is not discussed or shared with any individual or company, as is required under the terms and conditions of the data protection act.
Customers joining our 4 or 8 weekly rounds are required to pay by either bank transfer, PayPal or Direct Debit. Payments are to be made within 5 days of your completed clean.
***** Customers booking one off services *****such as gutter clearing who are not joining our regular rounds are required to pay by bank transfer or card payment in advance. This can be done over the phone with our office on. Once payment is made, we will book the job to be completed within 1 week.